Policies

Payment

Our current and only payment method is with PayPal. You do not need an account to check out with PayPal. At checkout follow through to the PayPal website and you will be able to enter your payment/card information without an account.

 

Shipping & Handling

Please allow 3 to 5 business days (Monday through Friday) excluding holidays and weekends, for your order to process. Shipping time estimates often range from an additional 7 to 10 business days after processing. Although we aim to have orders shipped within 24 to 48 hours, please keep this timeline in mind with additional delayed shipping times possible due to the COVID-19 pandemic. If there are any issues with orders once they have been shipped, please follow up with the respective mail carrier using your tracking information sent via email. Shellaquéd is not responsible for any lost, stolen, damaged, or delayed packages. Should any issues, questions or concerns arise, please do not hesitate to contact us using the form in our Contact Us tab or sending an email to Info@Shellaqued.com, and a Shellaquéd advisor will happily assist you within 24 business hours.

 

Returns & Exchanges

Due to the hygienic nature of Shellaquéd products and to uphold the value and integrity of our items, there is a strict no refund, return, or exchange policy. By placing an order with Shellaquéd you agree to pay in full, the balance of your items with shipping and applicable taxes and will not receive a refund, exchange, credit, discount, or compensation. Should items be returned and/or sent back to us, you will not receive products, a refund, exchange, or credit for items or shipping costs. If there are any issues, questions, or concerns with an order, please visit our Contact Us tab or reach out via email at Info@Shellaqued.com so we may best assist you and rectify any concerns immediately. We pride ourselves on great customer service and value you as a consumer.